Service Level Agreement (SLA)

1. Service Availability

• We guarantee 99.9% uptime for all hosting and digital services.

• Scheduled maintenance will be communicated in advance.

2. Support & Response Times

• Standard Support: Available during business hours (response time within 24 hours).

• Priority Support: Available 24/7 for critical issues (response time within 2 hours).

3. Performance & Monitoring

• Our services are continuously monitored to ensure optimal performance.

• Any service disruptions will be addressed promptly.

4. Data Backup & Recovery

• Regular backups are performed to prevent data loss.

• Customers can request data restoration within 7 days of any incident.

5. Customer Responsibilities

• Ensure secure login credentials and report any unauthorized access.

• Maintain software updates for third-party integrations.

6. Limitations & Exclusions

• This SLA does not cover issues arising from:

  • Customer misconfigurations or misuse of services.

  • Third-party service failures.

  • Force majeure events (natural disasters, cyberattacks, etc.).

By using our services, you agree to the terms outlined in this SLA.